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What Our Legal Terms Mean for Your Account

Before you deposit via JazzCash, Easypaisa or Raast, it helps to know exactly where you stand. Our legal terms set out your rights, what we hold on your account, and how to raise a concern — all written to be read, not filed away.

Account rights and access rulesData handling and retention policyJazzCash, Easypaisa, Raast transaction recordsContact path for legal queriesEligibility depends on local law
388wine What Our Legal Terms Mean for Your Account
LEGAL CONTACT PATHS

Reach Us About a Legal or Policy Matter

Got a question about a specific clause, a data request, or a transaction dispute tied to your JazzCash or Easypaisa deposit? Our support team handles policy queries directly. Raise your concern through one of the channels below and we will route it to the right person — no need to guess which department deals with what.

Team online

Live Chat

Start a live chat session from your account dashboard. Describe the legal or policy issue and request escalation to the compliance team if needed.

Email Support

Send a detailed email with your account ID, the clause in question and any transaction reference from your JazzCash or Raast payment for a written response.

Account Helpdesk

Log in on mobile or desktop, open the Help section, and select Policy and Legal. You can attach screenshots of your Easypaisa transfer confirmation directly in the ticket.

HOW WE HANDLE YOUR DATA

Data Security, Cookies and Account Retention

Your account data does not travel anywhere it does not need to go. We apply SSL encryption across every page and every API call that touches your wallet, whether you are on Android, iOS or a mobile browser. Cookies on 388wine serve session management and fraud prevention — not third-party ad targeting. You can review cookie preferences through your browser settings at any time.

Account Security Every login triggers an OTP sent to your registered mobile number. Without that code, access is blocked — even if someone has your password. Review active sessions under Account Settings.
Data Retention We keep your account and transaction records for the period required by applicable financial and platform regulations. After that window, personal data not needed for dispute resolution is deleted.
Cookie Policy Session cookies keep you logged in securely. Analytics cookies are anonymised. We do not place third-party advertising cookies without your explicit consent via the cookie banner.
Data Access Requests You can request a copy of the personal data we hold on your account. Submit the request through email support with your account ID and we will respond within the timeframe our policy requires.

Common Questions About Your Rights and Our Policy

These are the questions we actually get asked about our legal terms — covering data rights, account access, transaction records and how to push back if something does not look right.

Availability depends entirely on local law and the region you access from. We do not make blanket legality claims — confirm whether access is permitted where you are before opening an account.

We collect your name, contact details, and the payment method you use — JazzCash, Easypaisa or Raast — along with device and session data needed for security and fraud prevention.

Payment records linked to your account wallet are held for the period required by applicable financial regulations. You can request access to your own records through our email support channel.

Email our support team with your account ID and a clear deletion request. We will confirm what can be removed and what must be retained under regulatory requirements before processing.

Raise the dispute through account helpdesk or email, including the Raast transaction reference. That reference is part of the record we use to investigate and respond to your query.

The version on this page is the current binding version. You can print or save it from your browser. If terms are updated, the revised version replaces the previous one on the date shown.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.