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How 388wine Handles Your Personal Information

When you open an account with 388wine, we collect only what we need to run your wallet, process deposits through JazzCash, Easypaisa or Raast, and keep your account secure.

Account data kept secureJazzCash, Easypaisa, Raast payment data protectedYour right to access or delete dataClear contact path for privacy requests
388wine How 388wine Handles Your Personal Information
PRIVACY CONTACT PATHS

Reach Us About Your Privacy Rights

If you want to review, correct or remove personal data held on your account, our support team handles privacy requests directly. You can reach us through the channels below. Include your registered account email and a brief description of your request so we can locate your records and respond without unnecessary back-and-forth.

Team online

Live Chat

Open the chat widget in your account dashboard. Privacy requests made here are flagged to our data team and acknowledged within one business day.

Email Support

Send your request to our support address listed in the account help section. Attach any relevant account details so we can verify your identity before processing changes.

Account Help Centre

Log in, go to Account Settings, then Privacy and Data. From there you can download a copy of your stored data or submit a deletion request directly through your profile.

DATA HANDLING STANDARDS

How We Protect and Manage Your Data

Keeping your account data secure is not a side note for us — it is part of how the platform functions. From the moment your JazzCash PIN confirms a deposit to the point where a withdrawal reaches your Raast account, every step is logged with access controls that limit who inside our team can view those records. Here is what that looks like in practice.

Encrypted Storage

Account credentials and payment records are stored with encryption at rest. Access to raw data is restricted to verified internal roles only, not general staff.

Cookie Use

We use session cookies to keep you logged in and preference cookies to remember your lobby settings. No third-party advertising cookies are placed without your consent.

Retention and Deletion

We hold your data only as long as your account is active or as required by applicable law. Once a deletion request is verified and no legal hold applies, data is removed within the period stated in our response.

Correction Rights

If your name, phone number or linked payment method — whether JazzCash, Easypaisa or Raast — is recorded incorrectly, you can request a correction through Account Settings or via our support team.

Common Questions About Your Privacy at 388wine

These are the questions we hear most from account holders about how their data is managed. If something here does not cover your situation, reach out through the support channels listed above.

We collect your name, contact details, date of birth and login credentials. We also store payment references from JazzCash, Easypaisa and Raast deposits to keep your account wallet accurate and auditable.

Payment data is shared only with the relevant payment processor — JazzCash, Easypaisa or Raast — and only to complete your transaction. We do not sell or pass payment records to advertisers or unrelated third parties.

Log in, go to Account Settings, then Privacy and Data, and submit a data access request. We will verify your identity and send a copy to your registered email within a reasonable timeframe.

Yes. Submit a deletion request through Account Settings or via live chat. Where no legal obligation requires us to retain the data, we will remove it and confirm the action in writing to your registered email.

Session cookies keep you logged in during your visit. Preference cookies save your lobby settings. We do not place third-party advertising cookies without your explicit consent, and you can manage cookie choices in your browser settings.

Retention periods follow applicable law in the regions where access is permitted. Transaction records linked to JazzCash, Easypaisa and Raast are kept for the duration those laws specify, then deleted or anonymised.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.